Terms of use
These terms govern your use of the clindesk.ai website and the ClinDesk Mac application ("ClinDesk"). By visiting the site or running the app you accept them.
The website and the app
The site is a marketing and information page. The app is an administrative tool for clinics that runs on your own Mac. We provide both "as is", without warranties of any kind, express or implied, to the fullest extent permitted by law.
Subscription and billing
ClinDesk is sold on a subscription basis by Paddle.com Market Limited acting as our merchant of record. By subscribing, you additionally accept Paddle's buyer terms for the payment transaction itself. Our Refund policy applies to cancellations and refunds.
Price changes
We may change the subscription price at any time. For existing subscribers, any change to your renewal price will be communicated by email in advance and never applies to a billing period you've already paid for. If you don't accept the new price, cancel from the customer portal before the change takes effect and your subscription will end at the close of your current period with no further charge.
Not a medical device. Not medical advice.
ClinDesk is an administrative tool for clinics. It helps triage incoming WhatsApp messages, draft replies about non-clinical topics (hours, directions, pricing), and flag messages that may need the clinician's attention.
ClinDesk is not a medical device and has not been certified under the EU MDR, the US FDA framework, or any comparable regulation. It is not intended for diagnosis, treatment, prevention, monitoring, or mitigation of disease or injury.
ClinDesk does not provide medical advice to patients. Auto-replies generated by the app are limited to administrative, logistical, and informational content. The app does not interpret symptoms, suggest diagnoses, recommend medications, or instruct patients on treatment. Clinical decisions, including whether a patient needs urgent care, remain the sole responsibility of the licensed clinician using the tool.
ClinDesk's triage signals (including any "urgent" or "clinical" flags) are informational heuristics to help prioritise a clinician's attention. They are not a substitute for clinical judgement, and must not be relied upon as a medical alert system. The clinician is responsible for reviewing the underlying messages and making all medical decisions.
By using ClinDesk, you agree that you are a licensed healthcare professional (or acting under the supervision of one), that you will review auto-generated content before it materially affects patient care, and that you will use your own clinical judgement for anything that could be medical in nature.
Nothing on this website or in the app constitutes medical advice. In a medical emergency, patients should call local emergency services.
WhatsApp and other third-party platforms
ClinDesk works on top of WhatsApp, a service operated by Meta Platforms, Inc. WhatsApp's terms of service and acceptable use policies apply to your clinic's WhatsApp account and govern how that account may be used. Those terms are set by Meta, can change without notice, and are outside our control.
We design ClinDesk with these terms in mind and adjust our integration as Meta's policies and product surfaces evolve. Even so, we cannot guarantee that Meta will not at some point restrict, suspend, or terminate the clinic's WhatsApp account, or that WhatsApp itself will remain available in a form ClinDesk can support. You accept that any such action is a decision by Meta, not by us, that we cannot guarantee continuity of access to WhatsApp, and that you use ClinDesk at your own risk in this regard. You remain responsible for keeping your clinic's WhatsApp account in compliance with Meta's terms.
Acceptable use
You agree not to:
- interfere with or disrupt the website, its servers, or its networks;
- attempt to gain unauthorised access to any part of the site;
- use the site in any way that violates applicable law.
Intellectual property
All content on the site, text, images, design, code, is owned by or licensed to ClinDesk LLC and is protected by copyright and other laws. You may view and share links to the site freely, but you may not copy, republish, or adapt its content without permission.
External links
The site may link to third-party websites. We do not control those sites and are not responsible for their content, privacy practices, or availability.
Limitation of liability
To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the site, or from any errors or omissions in its content. Nothing in these terms excludes liability that cannot be excluded under applicable law.
Indemnification
You agree to indemnify and hold harmless ClinDesk LLC (the operator of ClinDesk) from any third-party claim arising out of your misuse of the app or website, your violation of these terms, or your violation of any law or third-party right in connection with your use of ClinDesk. This does not apply where such claim arises from our own intentional misconduct or gross negligence.
Termination
You can stop using ClinDesk at any time. Cancelling your subscription stops further charges (see the Refund policy for the timing). After your subscription lapses, the Mac app will not verify a new license and clinical use is no longer authorized, but the data on your Mac remains your data and is not removed by us. To delete it, drag ClinDesk from Applications to the Trash; the supporting folder under ~/Library/Application Support/ClinDesk is yours to keep, back up, or delete.
We may suspend or terminate access to the website, the app's license verification, or the push relay if you materially breach these terms (for example, attempting to abuse the service or to use the tool outside the use it is intended for). Where reasonably possible, we will give you prior notice and a chance to cure.
Feedback
If you choose to send us feedback, suggestions, or ideas for improving ClinDesk, you grant us a non-exclusive, worldwide, royalty-free, perpetual licence to use them to improve the product and the website. We are not obligated to act on your feedback.
Severability
If any provision of these terms is held to be unenforceable by a court of competent jurisdiction, the remaining provisions remain in full effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving its original intent.
Changes
We may update these terms from time to time. The "last updated" date above reflects the most recent change. Continued use of the site after changes means you accept the updated terms.
Governing law and jurisdiction
These terms are governed by the laws of the State of Wyoming, USA, without regard to its conflict-of-laws rules. Any dispute arising out of or in connection with them is subject to the exclusive jurisdiction of the state and federal courts located in Sheridan County, Wyoming, subject to any mandatory consumer-protection law at your place of residence.
Contact
Questions about these terms: emin@clindesk.ai.